Return Policy

To Our Valued Customers

Thank You for your interest in the Adapt-O-Leash®. We appreciate the feed back we have received and want you to know that we have heard you. We are currently in transition. Please bear with us through our growing pains, as we do not have any product available at this time.

We invite you to keep checking out our web-site and we will let you know when the transition is complete.

Thank You again for your patience and understanding.

Christerson Creations Inc.

Returns

Should your Christerson Creations Inc. product require repair or replacement return it to the address provided on shipping label. Shipping costs for the replacement of a leash or part are at the expense of the purchaser. For refund on defective product contact info@adaptoleash.com within 2 weeks of purchace.

Undeliverable Parcels:

Any parcel returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to a 25% cancellation fee of the entire purchase price, less shipping fees; shipping/Insurance, packaging, handling and postage fees will not be refunded.

US Customers:

As we are in Canada, when returning merchandise for an exchange, we recommend you also track and mark your package clearly as a return/gift so as to not incur any further custom charges. Please contact us info@adaptoleash.com if you have any questions. Christerson Creations Inc. will not be responsible for packages not marked.

Please note:

We are not responsible for any returned packages lost in shipping. If a returned item becomes lost, it is the customer's responsibility to file a claim with the post office to recover their loss for their merchandise. We recommend you have your package "tracked" when shipping to us to avoid any disappointments!